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Author: Subject: Do not buy from laboyglass.com
Cou
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[*] posted on 28-11-2020 at 22:06
Do not buy from laboyglass.com


I made an order for 2 24/40 erlenmeyer flasks, 2 months ago, and never received a shipping notification. I have emailed the seller and support multiple times asking if the item has been shipped, with no response. No response on a PayPal ticket either. I'm now escalating the support ticket to Paypal and trying to get a refund.

Laboyglass is trustworthy if you order from Amazon, though. Amazon requires them to provide tracking.
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Fyndium
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[*] posted on 29-11-2020 at 03:51


It also commands thrice the price for similar products than sold by eBay vendors of similar quality. For example 200mm liebig goes for $32 while deschem sells for $10.
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macckone
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[*] posted on 29-11-2020 at 13:18


Covid has had far reaching consequences, not the least of which is shutting down call centers or severely reducing staffing.
Paypal was always a pain to deal with.
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inanium
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[*] posted on 7-1-2021 at 12:22


Did you have any luck with PayPal?

I ordered back on October 13th and never heard anything. I tried emailing them 5 times and never received a response. I just opened a case with PayPal.

I know Laboy takes a while to fill orders, but it's nearing 3 months without any indication that my order has shipped.
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Corrosive Joeseph
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[*] posted on 7-1-2021 at 14:10


Your posts are full of "my shit hasn't arrived".... You need to take some responsiblility for this and stop ordering stuff in the middle of the worst pandemic since.... I don't know when..... Especially from China.



/CJ




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Sulaiman
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[*] posted on 7-1-2021 at 18:04


Here in Malaysia I have been receiving stuff from China a few times a month
- with faster than advertised delivery.

I have tried to order GG17 glassware (a Chinese version of borosilicate) where possible,
as so far the quality has been better than average.




CAUTION : Hobby Chemist, not Professional or even Amateur
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Corrosive Joeseph
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[*] posted on 7-1-2021 at 18:14


I ordered something just before the pandemic broke, probably Christmas 2019 and it took 10 months to get here..... Won't be doing that again, at least until all this is over.



/CJ




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Fyndium
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[*] posted on 9-1-2021 at 10:14


Don't know about Laboy, but other vendors especially on eBay have been able to supply all kind of stuff with pretty good shipping times. My favorite is deschem, their fastest shipment has been a short of two weeks and this has happened many times.
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outer_limits
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[*] posted on 9-1-2021 at 10:32


Quote: Originally posted by Corrosive Joeseph  
I ordered something just before the pandemic broke, probably Christmas 2019 and it took 10 months to get here..... Won't be doing that again, at least until all this is over.



/CJ


They messed... 2 months more and you would get a nice Christmas gift :)
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Mathias94
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[*] posted on 9-1-2021 at 18:31


Quote: Originally posted by Fyndium  
It also commands thrice the price for similar products than sold by eBay vendors of similar quality. For example 200mm liebig goes for $32 while deschem sells for $10.


In my own experience the quality of laboy is a lot better than deschem. The glass is thicker, no bubbles and no obvious stress in the glass. Glassware from deschem is very fragile in comparison.
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ChemichaelRXN
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[*] posted on 10-1-2021 at 07:03


I have always ordered from Deschem and the quality seems great to be honest.



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Fyndium
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[*] posted on 10-1-2021 at 15:17


I haven't yet found complaining on deschem stuff. Of nanshinglass I broke a fritted funnel when drying it and later broke the tit of a desiccator vacuum outlet, so it is still to be fixed, but none of deschem stuff has broken yet in proper use.

I actually had a chance to find out how delicate deschem glassware is when I received a parcel that was all crushed up. The remaining pieces I had, I tested how fragile they were and, as glass is, it is pretty much the same all.

The vacuum stuff also has not imploded yet. :D
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[*] posted on 21-1-2021 at 12:21


I order glassware from china with ebay and mostly from Deschem.
The items are mostly ok but i would guess many is rejects from the glass factory.
Its almost always just cosmetic things like missing the text 24/29 on some joint or such things and sometimes no flaws can be found, the item is all good.
I have had things broken on shipping but its never an issue to get a replacement if sending photo of broken item.
That i like, no problems at all to get a replacement if something is broken, thats why i order from deschem as other sellers can be a hassle to deal with if something is broken.
It also seems ebay is helping if there is problem with a seller.
I heard same cant be said of aliexpress, but the only personal experience i have from them is 1 order and it never got delivered.
When messaging seller they said sorry the item was never sent but they would send it now.
After another month i messaged same seller and he had not sent item this time either but now he offered a refund.
I havent ordered anything else on Aliexpress after that incident.

About the missing shipment from Laboy, you should complain and ask for a refund.
Not reply to messages for 3 months isnt ok even with covid crisis going on.
They should at least reply and try solve the situation or at least explain why there is several months delay.
I still order stuff from china and it can be just slightly longer delivery times, but mostly the same as before, at least for me.
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