Cou
International Hazard
Posts: 937
Registered: 16-5-2013
Member Is Offline
Mood: Mad Scientist
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Do not buy from laboyglass.com
I made an order for 2 24/40 erlenmeyer flasks, 2 months ago, and never received a shipping notification. I have emailed the seller and support
multiple times asking if the item has been shipped, with no response. No response on a PayPal ticket either. I'm now escalating the support ticket to
Paypal and trying to get a refund.
Laboyglass is trustworthy if you order from Amazon, though. Amazon requires them to provide tracking.
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Fyndium
International Hazard
Posts: 710
Registered: 12-7-2020
Location: Not in USA
Member Is Offline
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It also commands thrice the price for similar products than sold by eBay vendors of similar quality. For example 200mm liebig goes for $32 while
deschem sells for $10.
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macckone
International Hazard
Posts: 1761
Registered: 1-3-2013
Location: Over a mile high
Member Is Offline
Mood: Electrical
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Covid has had far reaching consequences, not the least of which is shutting down call centers or severely reducing staffing.
Paypal was always a pain to deal with.
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inanium
Harmless
Posts: 1
Registered: 1-12-2020
Member Is Offline
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Did you have any luck with PayPal?
I ordered back on October 13th and never heard anything. I tried emailing them 5 times and never received a response. I just opened a case with
PayPal.
I know Laboy takes a while to fill orders, but it's nearing 3 months without any indication that my order has shipped.
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Corrosive Joeseph
International Hazard
Posts: 884
Registered: 17-5-2015
Location: The Other Place
Member Is Offline
Mood: Cyclic
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Your posts are full of "my shit hasn't arrived".... You need to take some responsiblility for this and stop ordering stuff in the middle of the worst
pandemic since.... I don't know when..... Especially from China.
/CJ
Being well adjusted to a sick society is no measure of one's mental health
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Sulaiman
International Hazard
Posts: 3009
Registered: 8-2-2015
Location: UK ... on extended Holiday in Malaysia
Member Is Offline
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Here in Malaysia I have been receiving stuff from China a few times a month
- with faster than advertised delivery.
I have tried to order GG17 glassware (a Chinese version of borosilicate) where possible,
as so far the quality has been better than average.
CAUTION : Hobby Chemist, not Professional or even Amateur
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Corrosive Joeseph
International Hazard
Posts: 884
Registered: 17-5-2015
Location: The Other Place
Member Is Offline
Mood: Cyclic
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I ordered something just before the pandemic broke, probably Christmas 2019 and it took 10 months to get here..... Won't be doing that again, at least
until all this is over.
/CJ
Being well adjusted to a sick society is no measure of one's mental health
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Fyndium
International Hazard
Posts: 710
Registered: 12-7-2020
Location: Not in USA
Member Is Offline
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Don't know about Laboy, but other vendors especially on eBay have been able to supply all kind of stuff with pretty good shipping times. My favorite
is deschem, their fastest shipment has been a short of two weeks and this has happened many times.
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outer_limits
Hazard to Others
Posts: 133
Registered: 3-3-2020
Member Is Offline
Mood: hybridized
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Quote: Originally posted by Corrosive Joeseph  | I ordered something just before the pandemic broke, probably Christmas 2019 and it took 10 months to get here..... Won't be doing that again, at least
until all this is over.
/CJ |
They messed... 2 months more and you would get a nice Christmas gift 
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Mathias94
Harmless
Posts: 9
Registered: 3-11-2012
Member Is Offline
Mood: No Mood
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| Quote: Originally posted by Fyndium | | It also commands thrice the price for similar products than sold by eBay vendors of similar quality. For example 200mm liebig goes for $32 while
deschem sells for $10. |
In my own experience the quality of laboy is a lot better than deschem. The glass is thicker, no bubbles and no obvious stress in the glass. Glassware
from deschem is very fragile in comparison.
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ChemichaelRXN
Hazard to Self
Posts: 90
Registered: 7-10-2010
Member Is Offline
Mood: Universal Eye
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I have always ordered from Deschem and the quality seems great to be honest.
We are the same perception looking out, from the same elements around the universe.
We are everything to be anything to begin with.
Https://syntharise.com
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Fyndium
International Hazard
Posts: 710
Registered: 12-7-2020
Location: Not in USA
Member Is Offline
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I haven't yet found complaining on deschem stuff. Of nanshinglass I broke a fritted funnel when drying it and later broke the tit of a desiccator
vacuum outlet, so it is still to be fixed, but none of deschem stuff has broken yet in proper use.
I actually had a chance to find out how delicate deschem glassware is when I received a parcel that was all crushed up. The remaining pieces I had, I
tested how fragile they were and, as glass is, it is pretty much the same all.
The vacuum stuff also has not imploded yet. 
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Mateo_swe
Hazard to Others
Posts: 208
Registered: 24-8-2019
Location: Within EU
Member Is Offline
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I order glassware from china with ebay and mostly from Deschem.
The items are mostly ok but i would guess many is rejects from the glass factory.
Its almost always just cosmetic things like missing the text 24/29 on some joint or such things and sometimes no flaws can be found, the item is all
good.
I have had things broken on shipping but its never an issue to get a replacement if sending photo of broken item.
That i like, no problems at all to get a replacement if something is broken, thats why i order from deschem as other sellers can be a hassle to deal
with if something is broken.
It also seems ebay is helping if there is problem with a seller.
I heard same cant be said of aliexpress, but the only personal experience i have from them is 1 order and it never got delivered.
When messaging seller they said sorry the item was never sent but they would send it now.
After another month i messaged same seller and he had not sent item this time either but now he offered a refund.
I havent ordered anything else on Aliexpress after that incident.
About the missing shipment from Laboy, you should complain and ask for a refund.
Not reply to messages for 3 months isnt ok even with covid crisis going on.
They should at least reply and try solve the situation or at least explain why there is several months delay.
I still order stuff from china and it can be just slightly longer delivery times, but mostly the same as before, at least for me.
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