| Pages:
1
2 |
Keras
International Hazard
Posts: 553
Registered: 20-8-2018
Location: (48, 2)
Member Is Offline
|
|
Quote: Originally posted by Herr Haber  | Order placed on the first of June, called on the 13th to say hello and get to know them.
I was told my order would leave the next day as they were waiting on ampoules.
Today is 7th of July, my order hasnt been shipped yet.
I'm pissed off and pretty sure I wont ever do business with them if they actually manage to ship me my order someday.
|
I don’t think they should be held responsible. Frankly, delays have increased exponentially lately, and so did lead times. I had to wait quite a lot
for my bottle of phosphorus pentoxide. It came from Roth. When I checked on the Roth website, directly, I saw that the lead time wasn't even
available.
There’s shortage of everything these days. Now, what I do is ask them beforehand what they do have in stock in a list of reactants I want, and more
or less tailor my orders to fit their own supplies. That way, I don’t have to wait.
|
|
|
Herr Haber
International Hazard
Posts: 1063
Registered: 29-1-2016
Member Is Offline
Mood: No Mood
|
|
In the meantime I dropped a message on their chatbot and got a tracking number.
I hope their packaging is good. Those 144 ampoules were not cheap !
The spirit of adventure was upon me. Having nitric acid and copper, I had only to learn what the words 'act upon' meant. - Ira Remsen
|
|
|
Tsjerk
International Hazard
Posts: 2829
Registered: 20-4-2005
Location: Netherlands
Member Is Offline
Mood: Mood
|
|
Their packing is OK. I also got to know their shitty "yes, we are shipping tomorrow" which actually means next month. But in the end they ship...
Actually they even send me some items that were on backorder twice... The first time I got a package out of the blue. Normally they send a tracking
number when actually sending something. Two weeks later I got a tracking number for the same parcel. I thought it was probably a late processing of
the first order or something. But the next day I actually got the package a second time....
I didn't tell them, if they would have perfect spot-on customer service every time I probably would. But they even screwed me by combining two orders
and then delaying the one order with the item of the separate order... So no, this double delivery is mine.
I don't know how easily deoplosmiddelspecialist sends abroad, and they also put items on backorder, but at least they ship what they have got and
don't delay the complete order because one item is not available.
[Edited on 7-7-2022 by Tsjerk]
|
|
|
woelen
Super Administrator
Posts: 7754
Registered: 20-8-2005
Location: Netherlands
Member Is Offline
Mood: interested
|
|
Laboratoriumdiscounter is quite good to my opinion. I wrote a review about that shop and gave them 7 out of 10 points and told that if things were
organized better, then they would get 9 or even 10 points. The quality of their products is good, or sometimes even excellent. One of my recent orders
contained HBr 48% for a very competitive price and the liquid really is clear, just a very very pale yellow, when you are looking through a liter of
liquid in the long direction of the bottle. I have had HBr 48% before from other sellers and the liquid I obtained always was looking like piss. I
have similar experience with their CuSO4.5H2O and their DMF. No smelly shitty half-decomposed stuff, but nearly odorless, perfectly colorless.
I placed several orders. With two of them, I had to wait and send reminders, or I received a partial shipment and had to wait a long time for the
remaining part. The other orders just went fine, I received them in two days. I told them in my review, that it is my impression, that if things go
according to the standard order handling process, then things are fine, but if an exception occurs somewhere in the process, then their organization
is not prepared to handle the exception in the right way. They must improve that. I received a positive response to my review and they admitted that
things could be improved. Since then, I already ordered two times again (one order of DMF and methanol, and some pyridine and diisopropyl ether), and
both orders went smoothly.
I also have good experience with deoplosmiddelspecialist. They even sell 30% NaClO3 (solution in water). This is within EU-regulations, but allows
hobbyists to obtain pure chlorates at a decent price. I intend to use it for experiments in making perchlorate of it by means of electrolysis.
Unfortunately, deoplosmiddelspecialist hardly ships anything abroad. Only really innocuous things are shipped abroad. Inside the Netherlands they ship
nearly everything for very reasonable shipping costs. Only some items need ADR-shipping, e.g. NaBH4.
|
|
|
Keras
International Hazard
Posts: 553
Registered: 20-8-2018
Location: (48, 2)
Member Is Offline
|
|
To top it up with their slightly messy way to handle things, I happened once to order calcium hypochlorite and received potassium nitrate instead.
Since ordering KNO₃ requires normally an EUA, I was happy to keep it and just ordered calcium hypocrite again, which I received fine at the next
shipment.
They must be quite a few working there, and they have considerably expanded their offer, which inevitably leads to mishaps and blunders. The
non-chemical stuff they sell is not as attractive, though. Some items are fairly priced, but most of them are very dear, even by ‘current’
standards.
[Edited on 8-7-2022 by Keras]
|
|
|
Herr Haber
International Hazard
Posts: 1063
Registered: 29-1-2016
Member Is Offline
Mood: No Mood
|
|
All things considered, a normal experience so far.
Everything you mentioned: from "yes we ship tomorrow" to having to wait a month wondering if anyone has seen my order I have experienced personnally
from several big lab suppliers. It's *not* a Laboratoriumdiscounter thing only.
Sometimes I've received a little bit more (actually, everyone from whom I bought 2.5 liters of anything ended up sending me 3x1l. Shame, I could reuse
2.5l jugs for liquid waste.)
Other times I received the wrong items, partials were sent without notice (up to 4 for 1 order from my main supplier but they know me best). When I
order several size HDPE jars with inner lids and caps and all 3 arrive in separate parcels I wonder what kind of dope their logistics department runs
on ! 
But back on the order. I assume they didnt ship because some chemicals were missing. And... uh... 10 disposable scalpels. I couldnt have thought these
would be on backorder 
The missing chemicals are quite common so a bit of a suprise aswell. Oh well, I can do with alternatives for a while.
As Tsjerk said, the packaging is OK. Actually, I would call that excellent and it's one of my main criteria when I decide if I want to continue
working with a supplier.
My next order will include ADR and a couple of "intent of use" (for acetone ? really ?). I guess I'll see how they deal with that.
I was surprised the 0.5L THF was sent in an UN HDPE bottle instead of a metal can (and no ADR though the same amount of diethyl ether would be). I
know these things are sturdy but against THF ?
I'm thinking about repackaging this to an Al bottle.
Agree with your ratings and reasons Woelen. I would compare them to APC Pure (UK) I saw you mention their HBr but already have a little bit. Enough
for the little bromate I have.
Not nearly enough to fill 144 ampoules with bromine
Those 10ml ampoules are just beautiful, excellent, perfect quality. Thinking about all the possibilities I now have makes me giddy. Displays, gifts,
pre-weighting sensitive chemicals... Oh, that's gonna be fun !
Price is high but it'll save so much time, hazards, thinking over test tubes that It's a non issue.
But all that will have to wait ! Vacation time next week !
The spirit of adventure was upon me. Having nitric acid and copper, I had only to learn what the words 'act upon' meant. - Ira Remsen
|
|
|
| Pages:
1
2 |
|
![[*]](images/xpblue/default_icon.gif){kind=icon}
