evil_lurker
National Hazard
Posts: 767
Registered: 12-3-2005
Location: United States of Elbonia
Member Is Offline
Mood: On the wagon again.
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United Glass Tech's quality controls going to hell in a handbasket...
Yeah I know, I'm doing another bitch and moan post. But ya know what, I shouldn't have to put up with it. And more importantly, it makes me feel
better to rant some.
I've purchased several pieces of glassware from UGT lately, and each one of them has a flaw. A vacuum trap had a stress fracture on one of the hose
barbs and an inlet adapter had a chip on the joint.
It seems their quality controls have gone to heck in a handbasket lately... at least they have good customer service and offered to repay any shipping
costs expended. It just sucks having to wait a week to get your stuff, then turn around and send it off for repairs, wait another week for it to be
delivered and then wait some more for it to be returned.
I may start ordering from Wilmad-Labglass in the future.
Not all chemicals are bad. Without chemicals such as hydrogen and oxygen, for example, there would be no way to make water, a vital ingredient in
beer.
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conducter
Hazard to Self
Posts: 84
Registered: 7-10-2006
Member Is Offline
Mood: No Mood
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we are allowed to post sources on here? hmm
anyways, i would have to disagree with you evil, i ordered a disillation kit a while back 24/40 ground glass joints. Everything arrived beautiful and
unflawed. However that was a few months back.
i recently got another kit from someplace else that is Pyrex glass that came in a suitcase with Corning Organic Chemistry imprinted. It is the best
glass ive had to date.
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Sparklehorse
Harmless
Posts: 12
Registered: 6-3-2015
Location: Eu
Member Is Offline
Mood: No Mood
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Apologies in advance for the thread necromancy, but this seemed like the right spot to put this.
Just had a strange experience with UGT...I ordered a 400 mL gas bubbler from them in January of this year. Weeks and weeks went by of not hearing
anything from them or getting a tracking number. I sent a few emails which were not responded to and finally called them. They said they were out of
stock and that their production facility had to custom make this piece. Ok fine. Another month went by without hearing anything, I reached out again.
They said the production facility made the item incorrectly, they made one with a fine frit as opposed to a coarse frit like I ordered. Ok I will
wait. Few more weeks pass with not hearing anything so I reach out again. They said the production facility was having issues with the item cracking
each time they made it. They said they would try one more time the following week and issue a refund if they still could not make it. That brings us
to today, when I finally got my refund.
I'm not sure how to feel because up until now I've been very pleased with UGT and their quality.
Anyone else have a similar experience?
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JJay
International Hazard
Posts: 3440
Registered: 15-10-2015
Member Is Offline
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I haven't ordered from them in a very long time, but yeah, they were screwing up orders 10 years ago too.
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Loptr
International Hazard
Posts: 1347
Registered: 20-5-2014
Location: USA
Member Is Offline
Mood: Grateful
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I ordered a 1L RBF from them about a year ago, and it had bubbles...
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hissingnoise
International Hazard
Posts: 3940
Registered: 26-12-2002
Member Is Offline
Mood: Pulverulescent!
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'Not complaining, though the fritted funnel I got was Wilmad!
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